Refund policy

Please inspect your order as soon as possible once it has been received and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. If you do have a problem with your order, please contact us on leanne@rainbow-rocks.com including a photo of the item, and the condition of the packaging as it was received.

 

You have 14 days from the date you receive your crystal to return your item if you have changed your mind. Please contact us on leanne@rainbow-rocks.com as soon as possible if this is the case.

Items must be unused, undamaged and securely returned in the exact original packaging box/envelope they arrived in along with any padding and protective materials that came with the item.

You will be responsible for paying for all shipping costs for your returned item.  The original shipping costs are non-refundable. If your refund is accepted, the cost of the original shipping will be deducted from your refund. We request that you use a trackable shipping service and purchasing shipping insurance for your return shipment. Rainbow Rocks is not responsible for any damage or loss during the return transit.

After we have received your return, we will send you an email as confirmation and notify you of the acceptance or rejection of your return.

If your return is accepted by us, we will provide a refund. Once a refund has been issued, there will be a short period while the payment is processed before it is received on your original payment method.