Shipping policy

If you are outside of the UK, please note that import fees may be required to be paid before delivery. If so you will be contacted by your import agency when it enters your country.

Crystals are shipped directly by us in the UK and we will aim to dispatch all orders within 5 working days of payment receipt. If we are unable to dispatch within this timeframe there will either be a clear notification on the website or we will contact you personally to explain the situation.

Crystals will have multiple shipping options available at checkout. If you live outside the UK, this will include options to pay import duties upfront, or upon receipt. If you choose the option to not include import duties, it will provide an estimate of what they may be if you do elect to pay yourself before delivery. Please note this amount is not guaranteed and could differ from the amount requested by your country’s customs authority.

Some Royal Mail services include compensation up to a specified value. If the value of your order exceeds this amount, any loss or damage claim may be limited to the maximum compensation provided by Royal Mail. If you are ordering higher-value items, we recommend selecting a shipping option with sufficient compensation to cover the full value of your order.

Please note: we are unable to mark down the value of orders to reduce import fees.

Delivery times shown during checkout are estimates only and may vary due to customs processing, weather conditions, carrier delays or other circumstances outside of our control.

If your order arrives damaged, please contact us as soon as possible and, where possible, include photographs of the packaging and the damaged item so that we can help resolve the issue quickly.

For Customers in the United States

Starting August 29, 2025, the US is ending its $800 de minimis exemption for imported goods from the UK, meaning all shipments will now require full customs clearance, import duties, state sales taxes, and administrative fees. This significant policy change, driven by a recent executive order, could lead to delays and increased costs for American consumers.

All Shipments Impacted: Regardless of value or whether the item is a gift or a commercial purchase, all goods sent from the UK to the US will undergo formal import processes.

New Costs and Fees: Expect all shipments to be subject to import duties, state sales taxes, and administrative fees.

Potential for Delays: Full customs clearance for every parcel could lead to increased transit times.

This means orders shipped from the UK may now be subject to import duties, taxes and customs processing fees that previously may not have applied.

Crystals are shipped directly from ourselves in the UK. We have decided to switch to UPS only delivery system for all U.S. customer crystal orders as this should help to keep shipping faster and hopefully incur less additional fees as they are a U.S. based company.

This is all the information we have at the moment about these changes going forward for U.S customers, aas soon as we know more about what these costs may be, we will update here.

If you have any questions about your order, please contact us.